Terms of service

Terms of Service for Kelowna Baskets  Effective Date: January 2024

Welcome to Kelowna Baskets! By using our website and services, you agree to comply with the following terms and conditions. Please read these Terms of Service carefully.

1. General Information

  • About Us: Kelowna Baskets is a Canadian e-commerce store specializing in gift baskets.

  • Eligibility: You must be at least the legal age of majority in your province or territory to use our services.

2. Use of the Website

  • You agree to use our website and services only for lawful purposes.

  • You must not misuse our website by introducing malicious software or attempting unauthorized access.

3. Orders and Payments

  • Order Acceptance: All orders are subject to our acceptance and product availability.

  • Payments: We accept secure online payments via Credit Card or Paypal.

  • Pricing: Prices are listed in Canadian dollars (CAD) and are subject to taxes and shipping fees.

4. Shipping and Delivery

  • Delivery Times: Estimated delivery dates are provided at checkout and are not guaranteed.  We make our best effort to deliver within the selected dates. Please take note of the following:

  • If you are placing an order during the Christmas Season, please do so in advance so we can accommodate your order delivery on time.  We start taking Christmas orders by the firs week of November. 

  • We can make next day deliveries within Kelowna and surrounding area (Peachland, West Kelowna) if the order is placed before 12pm. 

  • We can arrange for same day delivery within Kelowna, West Kelowna, and Peachland. Please call us at: 250-317-6767 / 1-877-317-6767 to arrange. There is a Rush Delivery charge for this service.
  • Deliveries to the following Okanagan areas take 1 to 2 days: Vernon, Penticton, Salmon Arm, Osoyoos, Coldstream, Summerland, Big White.  

 

  • Shipping Fees: Fees are calculated based on delivery location and order details. Kelowna Baskets uses third party shipping carriers, and retains the exclusive right to determine which carriers may be available to ship Kelowna Baskets Products purchased through this website.  You are responsible for correctly providing the information you intend for an order, including the shipping address. Kelowna Baskets is not responsible for any costs or claims arising from information incorrectly provided to us. 

  • We ship across Canada with the following estimated transit times for STANDARD shipping calculated on BUSINESS days: 

 

  • BC and Alberta: 1-2 days
  • Saskatchewan, Manitoba: 2-3 days
  • Ontario and Quebec: 3-5 days
  • Atlantic Provinces: 3 to 5 days
  • Yukon, NWT and Nunavut: 5-7 days

 

  • We also offer the option of EXPRESS delivery at checkout. We will send you a tracking number once the order has been places with the shipping company.

 

  • Delivery Issues: We are not responsible for delays caused by unforeseen circumstances, including weather or carrier issues.

5. Refunds and Cancellations

  • Refund Policy: You may request a refund within 14 days of receiving your order. Some items, such as perishable goods, may not qualify for refunds.

  • Cancellations: Orders can be canceled prior to shipment. Contact us immediately for assistance.

6. Privacy

We value your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

7. Intellectual Property

All content on this website, including images, text, and graphics, is the property of Kelowna Baskets and is protected by copyright laws. Unauthorized use is prohibited.

8. Limitation of Liability

Kelowna Baskets is not liable for:

  • Any indirect, incidental, or consequential damages arising from the use of our website or services.

  • Errors or inaccuracies in product descriptions or pricing.

9. Changes to Terms

We reserve the right to update these terms at any time. Changes will be effective immediately upon posting.

10. Governing Law

These Terms of Service are governed by the laws of the province of British Columbia and applicable federal laws of Canada.

11. Contact Us

For any questions or concerns regarding these terms, contact us at: Kelowna Baskets  Email: contact@kelownabaskets.com Phone: 250-317-6767 / 1-877-317-6767